Returns and exchanges


You have the right to notify the shop that you wish a refund for you order within 14 calendar days starting from the day after the item was delivered (with the exception for posters, items on sale and giftcards, that are not possible to refund.)

Goods must be returned at your expense within that period in their original packaging, undamaged, accompanied by all their accessories, the user manual as well as a (copy) of the invoice/packing note to: 


A refund will be made within 14 (fourteen) days following receipt of the returned product at the Boutique.

In accordance with Article 47(4) of the Act (6 April 2010) on Market Practices and Consumer Protection there are no exceptions to the right of withdrawal.


What is the procedure for and what are the costs of returns/exchanges?

We must be notified of all return/exchange requests by e-mail indicating the order number and product reference to

Once a return request has been accepted by us, products must be returned at your cost in original packaging with no damage (save any damage indicated as the reason for return), accompanied by all accessories, certificates and manuals, and with a copy of the invoice/delivery note.

As soon as your package has been received we will process your refund. Only the cost of the product(s) will be refunded. The cost of return delivery is to be paid by you except in the case of a proven fault with the product that is our responsibility. For a return/exchange request being made due to a damaged/faulty product, at least one photograph illustrating the problem must also be sent.

The Boutique will pay the cost of return and repeat delivery (of an exchange product) only if the fault with a product is our responsibility.