Politica dei rimborsi / Criteri di rimborso
Our policy is that we do not change unique collectibels and posters. Many of our products are unique limited editions and might not be possibel to change. The time for stationary and textiles lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Posters are types of goods are exempt from the right of refund.
Additional non-returnable items:
Gift cards, posters and products on sale.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week of approval.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. Limited editions are replaced if it is possibel and not out of edition. In that case we replace it with a giftcard so you can choose something else for the same value.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Via Della Vite 80, 00187 Roma RM, Italy.
To return your product, you should mail your product to:
Art and Offoce Roma SRL
Via Della Vite 80, 00187 Roma RM, Italy
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.